Emergency Water Leak? Here’s What Homeowners Should Do

Spotting a Water Leak: What to Look For

Do you see water gushing or pooling in your yard, particularly before your home’s main shutoff valve? Is your water meter running continuously, even when the main shutoff valve inside your home is off? If you’ve noticed any of these signs, you likely have a significant water leak, and immediate action is required.

First Steps: Turn Off the Water at Your Meter

Your first priority is to stop the water flow. Head to your water meter, locate the shut-off valve, and turn off the water as quickly as possible. Every moment counts—your money is literally leaking away, and excess water could cause property damage.

If you are unsure how to turn off your water at the meter, contact your water provider immediately. Most utilities provide instructions on their website and often offer emergency services to help shut off the water.

How Freedom Underground Can Help During a Water Leak Emergency

While we are not a 24/7 emergency service, at Freedom Underground, we prioritize customers experiencing utility outages. If you are facing a water leak emergency, call us at 408-693-6018, and we will work to get your service restored as quickly as possible.

We can shut off the water at your meter and often provide a temporary solution that allows you to continue using water while you evaluate long-term repair options. Our goal is to ensure you experience minimal disruption and can take the necessary steps without rushing into a costly decision.

If It’s Not an Emergency, We Can Still Help

If you suspect a leak but do not need immediate assistance, you can visit our Water Leak Service Page for more information. We can help you assess and address the issue before it becomes a major problem.

Our Working Hours

Our regular business hours are Monday through Friday, 7 am to 3:30 pm. While we do not operate 24/7, we make every effort to address urgent situations as quickly as possible during business hours.